FREQUENTLY ASKED QUESTIONS
Our Products
How do I put on my shin guards?
How do I wash my G-Form products?
Some of your products say NOCSAE certified. What does that mean?
What about CE/EN-1621 Level 1? What does that mean?
How do G-Form pads actually work?
How can I find out about upcoming new products?
Can you explain the "Indoor Certification?" (CE)
What’s the difference between the Pro-X3 & Pro-Rugged & E-Line Knees?
What is the difference between the Pro-S Blade and the Pro-S Elite 2 Shin Guards?
About G-Form
Where can I find brick and mortar stores that carry G-Form products?
Is your live chat a G-Form employee?
Is there a place I can download your catalogs?
Ordering from G-Form
Do you have a B2B or retailer e-commerce website?
I’m a retailer—how can I buy G-Form products at wholesale to stock in my store?
How long until I receive my order?
International orders: Which website should I use to ship direct?
You don’t ship directly to my country—do you have international distributors?
Why are sale items non-returnable?
G-Form Custom
What if the color or design is off, or the product is damaged?
are G-Form soccer shin guards certified?
how should I care for my custom product?
when will my custom products ship?
G-Form dealers or team organizations?
Our Products
What size should I wear?
G-Form products perform best when they fit well. They should be snug enough so they're difficult to move but not so tight that they cause discomfort. Each product page has a link to a size chart telling you the product's measurements. The sleeve length chart in the next FAQ question below can also help.
If your product arrives and you feel a different size would work better for you, please contact customer service (customerservice@g-form.com) for an exchange. All non-sale/non-closeout products have a 30-day return window for sizing.
What are your sleeve lengths?
While our products adhere to the specified sizing, sleeve length can be a consideration for our very tall or shorter customers.
Sleeve Length Chart
How do I put on my shin guards?
We recommend pulling the sleeve shin guard on with the pad facing to the side, then twisting the shin pad in place/to the front. When you slide them over your shin, slide by the pad and not by the fabric, otherwise, the fabric may stretch out over time.
When taking them off, twist the shin pad to the side like you did when putting them on, and roll the sleeve down to take them off. Do not pull them off your shin like a sock.
https://www.youtube.com/watch?v=q9vplcddAh4&list=PLROCUuAK5yx6XkcpbICgJxxF8Hn0j447z&index=8
How do I wash my G-Form products?
For products with SmartFlex pads — Wash them on the gentle cycle with cold water and a mild detergent. For added protection, place them in a garment bag during washing. Lay them flat to air dry. For quicker drying, hang them from a line with a clothespin or drape them over a shower rod.
For products with RE ZRO pads — Remove RE ZRO pad(s). Machine wash the fabric shell in cold water with mild detergent then air dry. Wipe RE ZRO pads clean with a damp cloth.
EXCEPTIONS:
• E-Line Knee + Elbow Guards — Handwash and air dry only.
• GFX800 — Handwash and air dry or wipe down.
• Elite X Shin Guards, Vento Shin Guards — Turn the guard inside out and machine wash in cold water with mild detergent. Air dry.
Some of your products say NOCSAE certified. What does that mean?
In 1969, the National Operating Committee on Standards for Athletic Equipment (NOCSAE) was formed to commission research directed toward injury reduction.
Our soccer shin guards meet their official standards, which you can read more about here: www.nocsae.org/standards/soccer
Our lacrosse GFX800 Shoulder + Chest Protector meets the official NOCSAE standard: https://nocsae.org/nocsae-usa-lacrosse-team-up-against-life-threatening-commotio-cordis/
What is PPE certification?
PPE stands for Personal Protective Equipment. PPE products are worn to minimize risk when exposed to dangerous conditions. The PPE standard has levels 3 levels, with Level 1 being the most basic and least risk, and Level 3 being the most technical and most risk. All activities are rated with a risk assessment and given a score. If that score falls below such and such a number, it's PPE I. And over a specific score, it has to be PPE III. When designing our products, we calculate the risk level and design to the amount of protection required. In the case of a particular activity, we certify our products to that specific standard in addition to PPE.
What about CE/EN-1621 Level 1? What does that mean?
Some of our bike products are CE/EN-1621 certified. This is a designation for motorcycle sports, which makes these pads suitable for most track riding with a motor. For example, any products intended as protectors while riding a motorcycle are certified to CE EN 1621. If there is no specific standard that applies, it falls into PPE. 1621-1 is for motorcycle joint protectors, 1621-2 is for motorcycle back protectors, and 1621-3 is for motorcycle chest protectors.
Within EN 1621-1, -2, and -3, there are 2 Levels of protection – Level 1 and Level 2. Level 1 is a basic level of protection and Level 2 a higher rating of protection.
You can learn more about different motor safety designations here: www.motorcyclegear.com/info_pages/faq_armor_ratings_explained.html
How do G-Form pads actually work?
SmartFlex is a non-Newtonian material that remains flexible until the moment of impact, when it hardens and absorbs the energy.
RE ZRO is the world’s first 100% recyclable and fully biodegradable body armor. Learn more about RE ZROs protection here: https://g-form.com/pages/technology
How can I find out about upcoming new products?
To get the inside scoop on all things G-Form, please sign up for our newsletter located on the footer of this website!
We'll let you know when we launch new products, have a flash sale, and share exclusive athlete content.
Can you explain the "Indoor Certification?" (CE)
This is a European manufacturing standard required on all packaging. It appears in the US because we use the same packaging. It is not a limitation to the product, merely a standard we satisfy for use abroad. Our pads are certainly for outdoor use!
About G-Form
How do I get sponsorship?
G-Form is proud to partner with some of the world's most talented athletes (click Team G-Form here to have a look). G-Form Athlete contracts are by invitation only.
Where are your products made?
Our SmartFlex™ pads (the padding that protects you) are designed in Rhode Island at our G-Form-owned production facility. Pads are manufactured, then applied to garments that are cut and sewn either in the Dominican Republic or China. From there, our products are distributed from a facility in Rhode Island.
Where can I find brick and mortar stores that carry G-Form products?
We're proud to be available in retail stores nationally within the United States and select stores worldwide. In order to find the store nearest you, please visit our store locator page and search by zip/postal code, or contact us at customerservice@g-form.com with your city, name, and zip code.
Are you hiring?
Thanks for your interest in G-Form! You can learn more about what it’s like to work at G-Form and check out open positions by visiting our Careers page.
Is your live chat a G-Form employee?
Yes! Our live chat function is run by our trained customer service team. They work in-house at our corporate headquarters in Providence, RI. By keeping everything together in one place, our customer service team can walk down the hall if they have a product-specific question and provide you with accurate real-time support.
Is there a place I can download your catalogs?
Yes, to download our catalogs directly, please visit our ISSU page, where all of our catalogs are available: https://issuu.com/g-form
Ordering from G-Form
How do I return my product?
If you need to return or exchange your product for any reason, you may do so. Full details on returns can be found by visiting our Returns page.
What’s the warranty policy?
You can view all warranty information on our Warranty page.
Do you have a B2B or retailer e-commerce website?
Yes, please log in using your credentials on G-Form.com If you're already a G-Form dealer you can log in and it will bring you to the dealer portal. Contact your rep if you're unsure of your login information.
I’m a retailer—how can I buy G-Form products at wholesale to stock in my store?
Thank you for your interest in G-Form. If you’re in the United States, the best place to apply to be an official G-Form dealer is on our B2B dealer website g-formdealer.com.
Click on the “Create An Account” button to fill out an application to become a G-Form dealer and begin shopping our wholesale site.
How long until I receive my order?
Typically orders placed on our website are shipped between 1-3 business days. Shipping times may vary depending on order volume and time of year. Our standard shipping method is standard US Post mail. Estimated delivery time within the contiguous US is between 5–10 business days.
Do you ship to Canada and Mexico?
Yes, please use g-form.com to ship directly to Canada and Mexico.
PLEASE NOTE: WE SHIP FROM THE UNITED STATES. ORDERS SHIPPED OUTSIDE OF THE U.S. MAY BE SUBJECT TO FURTHER TARIFFS AND TAXES UPON RECEIPT.
You don’t ship directly to my country. Do you have international distributors?
Yes! To contact the distributor for your country, please visit our G-Form International page.
You don’t ship directly to my country. Do you have international distributors?
Yes! To contact the distributor for your country, please visit our International Distributors page, which can be found here.
Why are sale items non-returnable?
Many of our sale items are products that we are no longer making in the current iteration. In order to be able to offer these products at such a discounted rate, we unfortunately cannot support returns.
G-Form Custom
what size should I get?
Be sure to triple-check product size charts and that you have selected the product in the correct size before customizing and placing your order. Please note that custom items are non-returnable.
what if the color or design is off, or the product is damaged?
For issues with color, design, or damage, please refer to the 1-Year Limited Warranty page. Reach out to G-Form Customer Service to provide a few photos, and we’ll assess how we can assist you. For color or design-related issues with custom items, claims must be submitted within 30 days of purchase.