Customization Terms and Conditions

Custom Products Terms

THE TERMS OF SALE ABOVE ARE INCORPORATED HEREIN BY THIS REFERENCE.

  1. Custom Product Orders

By placing an order for a custom product, you acknowledge and agree to the following additional terms:

  • Customization Details: You are responsible for providing accurate and complete details for your custom product, including any text, images, colors, or specifications. Each custom product is made specifically to your specifications and as a result, your orders can't be modified, cancelled or returned.
  • Design Approval: Depending on the nature of the custom product, you may receive a proof or design preview for your approval before production begins. Any changes or revisions after approval may incur additional charges or delays.
  • Order Accuracy: Once your custom product order is submitted, it cannot be changed or canceled unless agreed upon in writing by us. Please double-check all information before submitting your order.
  1. Returns, Exchanges, and Cancellations
  • No Returns on Custom Products: Due to the personalized nature of custom products, we do not accept returns or exchanges unless the product is defective or there was an error on our part.
  • Defective Products: If the product arrives damaged, defective, or does not match the approved design, please contact us within thirty (30) days of purchase to resolve the issue.
  • Order Cancellation: Once an order for a custom product is confirmed and production has begun, cancellations may not be possible. If an order is canceled before production begins, a cancellation fee may apply.
  1. Intellectual Property
  • Ownership of Design: You represent and warrant that any content (including logos, text, and images) you provide for customization does not infringe on the intellectual property rights of any third party.
  • Rights to Use Designs: By submitting your design or customization details, you grant us the right to use, reproduce, and display your design for the purpose of producing your custom product. We will not use or share your design for other purposes without your consent.
  • Indemnification:  By submitting your design or customization details, you agree to indemnify, defend, and hold us harmless from and against any and all liabilities, claims, demands, costs, suits or judgments in connection with any actual or alleged claim that your design or customization details infringes a third party’s intellectual property.

 

  1. Custom Product Personalization Guidelines

We reserve the right to refuse any requested customized order or personalization for any reason.  Notwithstanding the foregoing, we have the right to refuse any requested customized order or personalization for any of the following reasons:

  • Your custom text or design contains any profanity, or other offensive language, slogans or acronyms we deem, in our sole discretion, to be inappropriate, derogatory, or profane;
  • We believe that your custom text or design includes unauthorized uses of third-party trademarks or other intellectual property, athlete images, corporate or team logos;
  • We believe your custom text or design includes unauthorized uses of the names or likeness of professional athletes, public figures or organizations, and/or celebrities;
  • We believe your custom text or design includes unauthorized uses of Major League Baseball, National Football League, National Basketball Association, or similar professional organization names and/or logos; or,
  • We believe your custom text or design includes unauthorized uses of NCAA licensed marks not already provided by Wilson's Family of Brands.

 

In addition, on any NCAA-related custom product, the below exclusions also apply (per the NCAA):

  • No last names
  • No references to current or former players/coaches
  • No school/team names
  • No use of the word "coach"
  • No player's numbers
  • No school slogans

 

By placing a custom order, you state your understanding and agreement that the personalized text, logo and/or image entered is accurate and does not contain any restricted text, and that you own all rights, titles, and interest in any images or logos uploaded. Custom Products will go through an extensive quality control process. If any custom order has restricted language or names, the order will not be processed.

  1. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages that may arise from the use or inability to use custom products, including but not limited to any issues related to customization errors, shipping delays, or product defects, except as required by law.