If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 30 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
In case following conditions are not met, G-Form reserves the right to charge 15% restocking fee or refuse the return.
- An RMA number must have been received from customer service
- The items must be returned for refund or exchange within 30 days of original purchase
- Items and packaging must be received in new condition
- The original manufacture's packaging must not be damaged
- Packaging must include all original items, manuals etc
- Return Authorization Number must be clearly marked on the shipping box
If you are a retail store, you must obtain an RMA number before returning your products. You can call us at (401) 250-5555 or email email@example.com.
If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
423 Bussen Underground Road
Saint Louis, MO 63129
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund.
Questions? Please contact firstname.lastname@example.org.