Return Policy
RETURNS
If you are not 100% satisfied with your order, returns of non-sale items initiated within 30 days of the purchase date can be credited in the full amount (excluding shipping charges) for items in their original condition.
Please contact our Customer Service team to request a Return Material Authorization (RMA) number to return your purchase. To aid us in processing your return, please ensure that you have your order number and email address associated with the order on hand.
Upon receipt of the returned item(s), your refund will be processed within 7-10 business days. The refund will be issued via the same form as the original payment type.
CANCELLATIONS
We can attempt to cancel the order within the first hour of it being placed, but we cannot make any guarantees. For orders outside the cancellation window, please contact our Customer Service team to initiate the return process.
ADDITIONAL NOTES
Customers are responsible for shipping costs to return the product. For peace of mind, we recommend using a shipping carrier with tracking service.
Sale items are non-returnable.
If the following conditions are not met, G-Form reserves the right to charge 15% restocking fee or refuse the return.
- Return Material Authorization (RMA) number must be clearly marked on the shipping box
- Items and packaging must be received in new condition
- Packaging must include all original items, manuals etc.
Questions? Customer Service can be reached at (401) 250-5555 ext 33 or email returns@g-form.com between the hours of 9 am-5 pm ET, Monday through Friday.